Free shipping over £120 on all UK orders*. Free shipping applied at checkout and does not include Import Duties.

UK Standard / Tracked & Signed - from £5

US International Tracked & Signed - from $30

EU Coming soon 

Once payment has cleared, we will process your order for delivery. You will receive a dispatch confirmation email once your order has been dispatched.

Items will not be despatched over the weekend or on UK bank holidays.

DEFREI does not take responsibility for customs fees or charges for orders. These customs charges are the sole responsibility of the customer.

Any issues regarding lost or stolen packages should be directed to your shipping carrier.

DEFREI is not responsible for any missed or rescheduled deliveries. Once an order has left our warehouse it is no longer within our control to track, redirect or cancel the delivery. Please contact your shipping carrier with your tracking number to discuss any missing or stolen packages, or to reschedule your delivery.

To return an item, email us within 14 days of purchase, explaining the reason for the return. The item must be unused with authentic labels, in original packaging and should be in a re-sellable condition. We will offer an exchange or refund, but the cost of returning the item is at your own expense. 

If the item is faulty or was sent by us in error, we will cover the cost of return. We recommend using registered mail with sufficient insurance coverage. We are not responsible for goods lost or damaged in transit. You will need to cover any import duties that may arise.

The packaging must be in the same condition as received. You must receive prior acknowledgement before returning any goods. Refunds are processed within 14 days upon receipt of your returned parcel.

If your item(s) arrive damaged or broken, please email us with photo evidence within 48hrs, our standard Returns Policy is 14 days.